I had the privilege of speaking at Adaptive Path's Mx 2009 conference. It was an honor to be asked to do this as Adaptive Path has been a company I have admired for several years.
The presentation was focused on how Zappos has built culture based on customers. I also touched on how Zappos uses social media to connect with customers.
More details surrounding the presentation can be found below!
http://mxconference.com/sessions/extending-the-zappos-experience-through...
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